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IT Service Management Foundation EN

ISO/IEC 20000 Foundation

Understand the fundamentals of IT service management with ISO/IEC 20000-1: the concepts of a service management system (SMS), the service lifecycle and the main requirements of the standard.

2 daysof training
Foundationentry level
ENlanguage
OfficialPECB exam incl.

Who is this course for?

  • Professionals starting out in IT service management
  • IT service, support and operations staff
  • Consultants and managers introducing an SMS
  • Those preparing for the ISO/IEC 20000 Lead Implementer or Lead Auditor level

What you'll gain

  • The PECB Certified ISO/IEC 20000 Foundation credential
  • An understanding of SMS concepts and ISO/IEC 20000-1 requirements
  • Knowledge of the service management lifecycle
  • A solid base to progress towards the Lead levels

Course programme

Day 1 · Introduction to ISO/IEC 20000 and SMS concepts
  • IT service management concepts and benefits
  • The ISO/IEC 20000-1 framework
  • Roles and responsibilities in an SMS
Day 2 · ISO/IEC 20000 requirements and exam
  • Key requirements of ISO/IEC 20000-1
  • Service delivery and relationship processes
  • Review and official Foundation exam

Exam, credits & certification

1 h
Duration of the official PECB exam
14 CPD
Continuing Professional Development credits awarded by the course
Included
Exam, marking and first issue of the certification, included in the price

After passing the exam, you can apply for the "PECB Certified ISO/IEC 20000 Foundation" credential. The exam includes 2 attempts: the first plus a free retake, usable within the following 12 months. Passing first time is no longer a source of pressure. CPD credits correspond to the level of the course according to PECB. Exam duration is indicative; ask me for the exact details when you enrol.

Who oversees your certification

Ricardo Coronel Lemus, PECB trainer

Ricardo Coronel Lemus

Practising GRC / vCISO consultant · PECB Certified Trainer (CT6496)

More than 20 years in cybersecurity and compliance, today a vCISO and GRC consultant with real clients in France, Spain and Mexico. As the head of RRSG, I oversee every enrolment, guide you through your certification path and coordinate your coaching with a subject-matter expert.

ISO 27001 Lead Auditor / Lead Implementer CISSPCISMCRISCCCISODORA Lead ManagerPCI DSS - PCIP

Not ready to decide? Get all the information by email

I will send you the full syllabus, available dates and the price of ISO/IEC 20000 Foundation, with no obligation.

Frequently asked questions

Do I need any prerequisites?
No formal prerequisites are required to take the course. Prior background in the field helps, but is not mandatory.
What language is the exam in?
The material is available in the languages shown and you choose yours when you pay. The exam is offered in several languages and you choose yours when you request it, separately. Coaching is delivered in English to prepare you thoroughly. If you need a specific language, contact us and we will confirm it.
What is the difference between Self-Study and Self-Study + Coaching?
Self-Study includes the official PECB material, the exam and certification, at your own pace. The coaching option adds one-to-one sessions with a subject-matter expert selected by RRSG: real-world case studies and guided exam preparation; they support you until you feel ready to get certified. Ricardo coordinates your coaching and guides you throughout the certification path.See the full coaching programme. The coaching option includes up to 3 hours of one-to-one video sessions, spread at your own pace over the 12 months of access. See the full coaching programme.
What if I don't pass the exam?
The PECB exam includes 2 attempts: the first plus a free retake usable within the following 12 months. So a failure doesn't leave you stranded. What's more, with the coaching option we prepare for the exam together with mock exams so that you arrive confident.
How does ISO/IEC 20000 relate to ITIL?
ISO/IEC 20000-1 is the certifiable standard for a service management system (SMS), while ITIL is a set of best practices. They align well: ITIL practices help meet the requirements that ISO/IEC 20000-1 certifies.

Ready to get started with IT service management?

Choose your option above and enrol online. A question or need some advice? Write to me or book a call.

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