Understand the fundamentals of IT service management with ISO/IEC 20000-1: the concepts of a service management system (SMS), the service lifecycle and the main requirements of the standard.
2 daysof training
Foundationentry level
ENlanguages
OfficialPECB exam incl.
Who is this course for?
Professionals starting out in IT service management
IT service, support and operations staff
Consultants and managers introducing an SMS
Those preparing for the ISO/IEC 20000 Lead Implementer or Lead Auditor level
What you'll gain
The PECB Certified ISO/IEC 20000 Foundation credential
An understanding of SMS concepts and ISO/IEC 20000-1 requirements
Knowledge of the service management lifecycle
A solid base to progress towards the Lead levels
Course programme
Day 1 · Introduction to ISO/IEC 20000 and SMS concepts
IT service management concepts and benefits
The ISO/IEC 20000-1 framework
Roles and responsibilities in an SMS
Day 2 · ISO/IEC 20000 requirements and exam
Key requirements of ISO/IEC 20000-1
Service delivery and relationship processes
Review and official Foundation exam
Exam, credits & certification
1 h
Duration of the official PECB exam
14 CPD
Continuing Professional Development credits awarded by the course
Included
Exam, marking and first issue of the certification, included in the price
After passing the exam, you can apply for the "PECB Certified ISO/IEC 20000 Foundation" credential. The exam includes 2 attempts: the first plus a free retake, usable within the following 12 months. Passing first time is no longer a source of pressure. CPD credits correspond to the level of the course according to PECB. Exam duration is indicative; ask me for the exact details when you enrol.
Over 20 years in cybersecurity and compliance, today a vCISO and GRC consultant with real clients in France, Spain and Mexico. I don't approach standards theoretically: I apply them day to day with real clients: that's what I bring to my coaching and exam preparation.
ISO 27001 Lead Auditor / Lead ImplementerCISSPCISMCRISCCCISODORA Lead ManagerPCI DSS - PCIP
Frequently asked questions
Do I need any prerequisites?
No formal prerequisites are required to take the course. Prior background in the field helps, but is not mandatory.
What language is the exam in?
The official PECB material and exam for this course are available in the languages shown on this page. Coaching is delivered in English to prepare you thoroughly. If you need a specific language, contact us and we will confirm it.
What is the difference between Self-Study and Self-Study + Coaching?
Self-Study gives you the official material, the exam and the certification so you can progress at your own pace. The coaching option adds one-to-one sessions with me, real-world case studies and guided exam preparation: I support you until you feel ready to certify.
What if I don't pass the exam?
The PECB exam includes 2 attempts: the first plus a free retake usable within the following 12 months. So a failure doesn't leave you stranded. What's more, with the coaching option we prepare for the exam together with mock exams so that you arrive confident.
How does ISO/IEC 20000 relate to ITIL?
ISO/IEC 20000-1 is the certifiable standard for a service management system (SMS), while ITIL is a set of best practices. They align well: ITIL practices help meet the requirements that ISO/IEC 20000-1 certifies.
Ready to get started with IT service management?
Choose your option above and enrol online. A question or need some advice? Write to me or book a call.
