Terms and Conditions of Sale

1. Purpose and scope

1.1. The purpose of these Terms and Conditions of Sale (hereinafter the "Terms") is to define the conditions under which RRSG sells its official PECB training and certification services to any natural or legal person who orders them (hereinafter the "Client").

1.2. The Terms apply to all training offered by RRSG, whether in the Self-Study format (autonomous training on the official PECB platform) or Self-Study + Coaching (autonomous training complemented by individual remote support from the trainer).

1.3. Any order, enrolment, acceptance of a quotation or payment implies full and unreserved acceptance of these Terms by the Client. The Terms prevail over any document issued by the Client, in particular over any general purchasing conditions, unless formally agreed in writing by RRSG.

1.4. The Terms are provided to the Client prior to the conclusion of any contract and are accessible at any time on the website www.rrsg.eu/terms.html.

2. Definitions

• RRSG: Risk Resilience Security Group S.L.U., seller of the services.
• Client: any natural or legal person who orders a service from RRSG.
• Consumer Client: a natural person acting for purposes that fall outside their trade, business, craft or profession, within the meaning of European Union and Spanish consumer protection law.
• Business Client: any natural or legal person, public or private, acting for purposes relating to their professional activity.
• Trainee: a natural person who takes part in the training.
• PECB: PECB Group Inc., an international certification body, official provider of the training materials and certification exams.
• Self-Study: access to the official PECB material and sitting the exam, without individual support from the trainer.
• Self-Study + Coaching: Self-Study plus individual remote support sessions with RRSG's trainer.

3. Description of the services

3.1. RRSG is a PECB Authorized Reseller for Europe, Spain and Latin America. As such, RRSG markets the official PECB training and certifications in accordance with the terms defined by PECB.

3.2. The service includes, depending on the option chosen: access to the official PECB material, the exam voucher, and, where applicable, the individual support sessions with the trainer. The precise content of each course is set out on the corresponding page of the site and is confirmed in the quotation provided to the Client.

3.3. The issuing of the certification is the sole responsibility of PECB and is governed by its certification criteria published at pecb.com. RRSG is not the certification body; its role is limited to marketing the training and the exam and, where applicable, providing educational support.

3.4. Training is delivered remotely. The official PECB materials are provided in the languages made available by PECB (generally English and Spanish; French is available for certain standards). Individual coaching is delivered in English, French or Spanish at the Client's choice.

4. Enrolment and formation of the contract

4.1. Any enrolment request is made via the site's contact form, by email to contact@rrsg.eu, or during a prior telephone conversation.

4.2. Following the request, RRSG sends the Client a detailed quotation indicating the chosen course, the option, the price, the payment terms and the period of validity of the offer. The quotation is accompanied by these Terms.

4.3. The contract is deemed formed on the date of payment by the Client (or on the date the quotation is signed for Business Clients with deferred payment). This date is referred to as the "Order Date".

4.4. For consumer Clients, before the training begins a document is provided summarising the nature, duration, price and payment terms of the service.

5. Prices and VAT

5.1. Prices are shown in euros (€), per person, as at the Order Date.

5.2. VAT regime: RRSG invoices from Spain. Prices are per person, VAT included where applicable. EU businesses with a valid intra-Community VAT number are invoiced without VAT (reverse charge). VAT is applied according to the Client's situation (status, country and VAT number) and the applicable regulations; the exact regime is stated on the invoice. To find out the details applicable to your case, please contact us before payment.

5.3. Prices include: access to the official PECB material, the exam voucher, and, where applicable, the coaching sessions provided for in the chosen option. Prices do not include: any travel or accommodation costs, or any other cost not expressly mentioned in the quotation.

5.4. Any change to the option requested by the Client after the order may be subject to an additional quotation.

6. Payment terms

6.1. Consumer Clients

Full payment is due on order, by bank card or bank transfer, unless a written agreement provides for instalments. Where the training is intended for a consumer Client, no sum may be required before the expiry of the 14-day withdrawal period referred to in Article 7; the Client may, however, authorise the early start of the service by giving their express agreement (see Article 7).

6.2. Business Clients

Unless otherwise stated in the quotation, invoices are payable within 30 days of the invoice date, by bank transfer. For Business Clients whose registered office is located outside the European Union, or at RRSG's discretion for any Business Client, full payment may be required before the start of the service.

6.3. Late payment (Business Clients)

In accordance with the EU rules on combating late payment in commercial transactions (Directive 2011/7/EU, transposed in Spain by Law 3/2004), any late payment automatically triggers:

• late-payment interest calculated at the interest rate applied by the European Central Bank to its most recent refinancing operation plus 8 percentage points;
• a fixed recovery indemnity of €40. A further indemnity may be claimed, with supporting evidence, if the actual recovery costs are higher.

In the event of late payment, RRSG reserves the right to suspend access to the materials and the exam voucher until the situation is settled.

6.4. Employer or third-party funding

The courses offered by RRSG, in Self-Study and Self-Study + Coaching formats, are funded directly, by the Client or by their employer (internal training budget or company training budget). Where an employer or a third party pays for the training, the Client remains responsible for payment towards RRSG unless RRSG has expressly accepted direct invoicing to that third party in writing.

7. Right of withdrawal (consumer Clients)

7.1. In accordance with EU consumer protection law (Directive 2011/83/EU on consumer rights, transposed in Spain by Royal Legislative Decree 1/2007), a consumer Client contracting at a distance has a period of fourteen (14) days from the conclusion of the contract to exercise their right of withdrawal, without having to give any reason or bear any cost other than those provided for by law.

7.2. To exercise the right of withdrawal, the Client must notify their decision to RRSG by email to contact@rrsg.eu, or by any other written means, using the model form set out in the annex to these Terms or by any unambiguous statement.

7.3. Early start: if the consumer Client wishes to begin the performance of the service (access to the materials, start of coaching) before the end of the withdrawal period, they must expressly request this. In that case:

• If the Client withdraws once performance of the service has already begun, they must pay RRSG an amount proportionate to what has been provided up to the notification of the withdrawal, in relation to the full scope of the services provided for in the contract.
• If the service has been fully performed before the end of the period (for example, full access to the materials already given and the exam sat), the right of withdrawal is lost, in accordance with the applicable consumer protection law.

7.4. The refund, where due, is made within fourteen (14) days of receipt of the withdrawal request, using the same means of payment as that used for the initial transaction, unless the Client expressly agrees to another means.

8. Cancellation and postponement

8.1. Cancellation by a Business Client

Any cancellation by a Business Client must be notified in writing to RRSG. The financial terms are as follows:

• Cancellation more than 14 calendar days before the Start Date of the service: no charge.
• Cancellation between 7 and 14 calendar days before the Start Date: 50% of the total price is due.
• Cancellation less than 7 calendar days before, or after the start of the service: 100% of the price is due.

The "Start Date" corresponds, in Self-Study, to the date the access codes to the PECB platform are sent; in the option with Coaching, to the date of the first scheduled session.

8.2. Postponement by the Client

Postponement of the training may be requested free of charge up to 14 days before the Start Date. Beyond that, postponement is subject to RRSG's agreement and may give rise to a flat administrative fee of €50.

8.3. Cancellation by RRSG

RRSG reserves the right to cancel or postpone a course if it is unable to meet its commitment (in particular, unavailability of the trainer). In that case, RRSG informs the Client as soon as possible and offers, at the Client's choice, either postponement to a later date or a full refund of the sums paid. No further indemnity will be due by RRSG.

9. Access to the course and the exam

9.1. After the Order Date and, where applicable, at the end of the withdrawal period or after the consumer Client's early-start request, RRSG provides the Trainee with the access codes to the official PECB platform and, where applicable, schedules the coaching sessions.

9.2. Access to the PECB platform and the validity period of the exam voucher are set by PECB. The Trainee is required to schedule and sit their exam within the deadlines indicated by PECB.

9.3. The exam is taken online, under supervision, in the conditions defined by PECB. The result is issued by PECB according to its own timescales and procedures.

9.4. Exam failure: in accordance with the PECB policy in force at the Order Date, a Trainee who fails an exam can generally retake it a second time at no additional cost, within a period determined by PECB. Beyond that, the cost of any further attempt is borne by the Trainee, according to the PECB rate in force. These terms are set by PECB and are subject to change.

10. Client's obligations

10.1. The Client undertakes to provide accurate and complete information on enrolment, and to update this information in the event of any change.

10.2. The Trainee has, at their own expense, the IT equipment and an internet connection allowing them to follow the training and sit the exam in the conditions required by PECB.

10.3. The Trainee complies with the PECB exam rules and with any educational instructions from RRSG.

11. Intellectual property

11.1. The PECB training materials, exams and certifications are the exclusive property of PECB Group Inc. and are made available to the Trainee solely within the framework of the training. Any reproduction, distribution, sharing, transfer, translation or use for training purposes by a third party is strictly prohibited, on pain of legal action.

11.2. The proprietary educational content created by RRSG in the context of coaching (exercises, case studies, supplementary materials) is the property of RRSG and is subject to the same usage restrictions.

11.3. The PECB® trademark is a registered trademark of PECB Group Inc. and is used by RRSG under licence, by virtue of its status as a PECB Authorized Reseller.

12. Confidentiality

12.1. The information exchanged between the Client, the Trainee and RRSG in the context of the service is treated confidentially. RRSG undertakes not to disclose the Client's own information to third parties, except where legally required or with the Client's express authorisation.

12.2. The Client likewise undertakes to preserve the confidentiality of the information and know-how provided by RRSG in the context of the individual coaching.

13. Personal data

13.1. RRSG processes the personal data of the Client and the Trainee in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 of 5 December (LOPDGDD). The full terms of the processing (purposes, legal basis, retention periods, rights) are set out in the Privacy Policy.

13.2. The Trainee is informed that part of their data is transmitted to PECB Group Inc. for the issuing of the exam voucher and the certification. This transfer is carried out in accordance with Chapter V of the GDPR.

13.3. The Client and the Trainee have the rights of access, rectification, erasure, objection, restriction and portability, which can be exercised by email to contact@rrsg.eu. Any complaint may be addressed to the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD, www.aepd.es) or to the supervisory authority of your Member State of residence.

14. Liability

14.1. RRSG undertakes to perform its services with due care and in accordance with best practice. RRSG is subject to an obligation of means, not of result, in particular as regards the Trainee's success in the certification exam, which depends on factors specific to the Trainee.

14.2. RRSG cannot be held liable for:

• misuse by the Trainee of the materials or tools made available;
• any decision by PECB relating to certification (exam result, refusal of certification, withdrawal of certification);
• any technical unavailability of the PECB platform or any delay by PECB in issuing the voucher or the certificate;
• any indirect damage, loss of business, loss of opportunity or loss of clientele suffered by the Client.

14.3. For Business Clients, and to the extent permitted by law, RRSG's total liability, whatever the cause, may not exceed the amount excluding tax actually paid by the Client for the service concerned.

14.4. These limitations do not apply in the event of gross negligence or wilful misconduct by RRSG, nor do they affect the rights conferred on the consumer Client by law, in particular under statutory guarantees.

15. Force majeure

RRSG cannot be held liable for any non-performance or delay attributable to an event of force majeure, namely any event beyond the reasonable control of the parties, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures (in particular: natural disaster, pandemic, major failure of an internet service provider, prolonged unavailability of the PECB platform).

16. Complaints and mediation

16.1. Any complaint may be addressed to RRSG by email to contact@rrsg.eu. RRSG endeavours to reply within a reasonable time and to seek an amicable solution.

16.2. Consumer dispute resolution (consumer Clients): in the event of a dispute that could not be settled amicably, the consumer Client may have recourse to the applicable consumer dispute resolution bodies. Given the cross-border nature of the relationship (seller established in Spain, buyer in another EU country), the Client may also use the European online dispute resolution (ODR) platform set up by the European Commission: https://ec.europa.eu/consumers/odr.

17. Applicable law and competent jurisdiction

17.1. Business Clients: these Terms are governed by Spanish law. Any dispute relating to their interpretation or performance falls under the exclusive jurisdiction of the courts of Madrid (Spain), unless a mandatory legal provision states otherwise.

17.2. Consumer Clients: in accordance with the European consumer protection rules (Rome I Regulation, Brussels I bis Regulation), a consumer Client benefits from the protection of the mandatory provisions of the consumer law of their country of residence. The consumer Client may bring proceedings, at their choice, before the courts of the State in which they are domiciled or those of the place where RRSG is established.

18. Changes to these Terms

RRSG reserves the right to amend these Terms at any time. The version applicable to an order is the one in force at the Order Date, which will be annexed to the quotation.

Annex: Model withdrawal form

(To be completed and returned only if the consumer Client wishes to withdraw from the contract.)