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ISO/IEC 20000 Lead Implementer

Master the implementation and management of a service management system (SMS) based on ISO/IEC 20000-1, delivering reliable IT services aligned with business needs.

5 daysof training
Leadadvanced level
ENlanguages
OfficialPECB exam incl.

Who is this course for?

  • Managers and consultants implementing an SMS
  • IT service and operations managers
  • Risk, quality and compliance professionals in IT services
  • Professionals building an IT service management specialisation

What you'll gain

  • The PECB Certified ISO/IEC 20000 Lead Implementer credential, recognised internationally
  • The ability to plan, implement and manage an SMS
  • Command of service delivery, relationship and improvement processes
  • A specialised IT service management profile

Course programme

Day 1 · Introduction to ISO/IEC 20000 and fundamental principles
  • IT service management and SMS concepts
  • The ISO/IEC 20000-1 framework
  • Initiating the SMS implementation
Day 2 · Planning the SMS
  • Context of the organisation and leadership
  • Service management planning and objectives
  • Risk and service level planning
Day 3 · Implementing the SMS
  • Service delivery and support processes
  • Documented information and communication
  • Managing services and suppliers
Day 4 · Monitoring, measurement and improvement
  • Monitoring, measurement and reporting
  • Internal audit and management review
  • Continual improvement of the SMS
Day 5 · Certification exam
  • Review and mock exam
  • Official "PECB Certified ISO/IEC 20000 Lead Implementer" exam (3 hours)

Exam, credits & certification

3 h
Duration of the official PECB exam
31 CPD
Continuing Professional Development credits granted by the course
Included
Exam, marking and first issue of the certification, included in the price

Once you pass the exam, you can apply for the "PECB Certified ISO/IEC 20000 Lead Implementer" credential. The exam includes 2 attempts: the first plus a free retake, usable within the following 12 months. Passing first time is no longer a source of pressure. CPD credits correspond to the course level according to PECB. The exam duration is indicative; ask me for the exact details when you enrol.

Your trainer

Ricardo Coronel Lemus, PECB trainer

Ricardo Coronel Lemus

Practising GRC / vCISO consultant · PECB Certified Trainer (CT6496)

More than 20 years in cybersecurity and compliance, today a vCISO and GRC consultant with real clients in France, Spain and Mexico. I don't approach these standards theoretically: I apply them day to day with real clients: that's what I bring to the coaching and exam preparation I offer.

ISO 27001 Lead Auditor / Lead Implementer CISSPCISMCRISCCCISODORA Lead ManagerPCI DSS - PCIP

Frequently asked questions

Do I need any prerequisites?
There are no formal prerequisites. A basic familiarity with ISO 27001 (for example the Foundation level) is recommended, but not required.
What language is the exam in?
The official PECB material and exam for this course are available in the languages shown on this page. Coaching is delivered in English to prepare you thoroughly. If you need a specific language, contact us and we will confirm it.
What is the difference between Self-Study and Self-Study + Coaching?
Self-Study gives you the official material, the exam and the certification to progress at your own pace. The coaching option adds one-to-one sessions with me, real-world case studies and guided exam preparation: I support you until you feel ready to get certified.
What if I don't pass the exam?
The PECB exam includes 2 attempts: the first plus a free retake usable within the following 12 months. So a failure doesn't leave you stranded. What's more, with the coaching option we prepare for the exam together with mock exams so that you arrive with confidence.
How does ISO/IEC 20000 relate to ITIL?
ISO/IEC 20000-1 is the certifiable standard for a service management system (SMS), while ITIL is a set of best practices. They align well: ITIL practices help meet the requirements that ISO/IEC 20000-1 certifies.

Ready to lead an IT service management programme?

Choose your option above and enrol online. A question or need some advice? Write to me or book a call.

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